Information

Privacy Policy

This Privacy Policy explains what information we gather, how we obtain it, and what we do with it.

Halcyon Cycling Holidays has endeavoured to make this Policy clear and easy to understand. Our goal is to be open about the data we collect and how it's used.

This Policy applies to you and can be found on our website and through other means. Whenever you interact with us, please ensure that anyone you represent knows about our Privacy Policy and agrees that you act for them.

Halcyon Cycling Holidays, 26 Wood Walk, Royston, Barnsley, South Yorkshire, S71 4FH, serves as the Data Coordinator and Controller.

In Summary, Our Commitments Are:

• We only collect the details necessary to arrange your holiday or provide your requested service.
• We won’t share your data except where required.
• You’ll only receive relevant communications and can opt-out whenever you wish.
• We retain your personal information only as long as needed.
• We take proper steps to keep your data safe.

If you have questions about our policy, we’re happy to discuss it—just give us a call. Full details are provided below.

Information We Hold About You

Your Personal Information

This covers various details such as your name, contact info (email, phone, address), travel preferences, arrangements, any special needs/medical conditions/disabilities/dietary or height requirements, passport and emergency contacts you or others supply, plus your history of communication, enquiries, travel with us, website activity, social interests, and details for all people you represent (like those included in your booking).

We collect your data when you reach out by phone, mail, SMS, email, or through our website; make a booking; use our site to find or request information about holidays or services; subscribe to newsletters or printed materials; ask about our holidays; link to or from our site; or connect via social media.

Occasionally, we may get personal data from third parties like business partners, subcontractors handling technical, payment or delivery services, advertising networks, analytics providers, and search data sources.

We update your information regularly to keep it accurate and complete.

The Personal Data We Hold Includes

We update your information regularly to keep it accurate and complete. We hold personal data and information from your holiday booking, including identity data, financial data, health data, preference data, profile data, and marketing information.

How We Collect Your Data

We obtain your information mainly in two ways:

• Directly from you through website forms, email, or phone—this covers most of the data listed above.
• Automatically (with your consent) from how you interact with our website, mainly tracking browsing behavior.

How We Use This Information

To answer any queries – We use your email and other details you provide to respond to questions or messages.

To organise and run our holidays – Information collected during booking helps us manage your holiday smoothly.

Marketing and promotion – Occasionally, you may get marketing emails or promotional material. If you prefer not to receive these, you can opt out at any time by contacting us and we will respect your choice.

How Long Does Halcyon Keep Information

We keep records only as long as they’re useful to our business. Sensitive information given during holiday bookings (date of birth, medical details, dietary requirements, emergency contacts) is deleted after your tour ends. We keep basic contact details (such as names, addresses, emails, and phone numbers) longer so we can let you know about future services, but you can ask for these to be removed anytime.

Security of Your Information

We take appropriate measures to protect your data. Personally identifiable information is kept behind restricted access to prevent unauthorised use, changes, or misuse.

To exercise your rights under GDPR, please contact us using the details below.

Contact Andrew Mcloughlin by email at info@halcyoncycling.co.uk, by phone at +44 (01226) 700428, or in writing at 26 Wood Walk, Royston, Barnsley, South Yorkshire, S71 4FH. Please contact us with any comments or questions, to correct or update your information, or to unsubscribe from postal or electronic lists.

Privacy and Our Website halcyoncycling.co.uk

The Use of Cookies

To offer you a tailored browsing experience, our website uses cookies. Cookies are small files sent to your computer when you visit, which your browser saves on your hard drive. They serve various purposes, such as remembering previous visits, identifying popular sections of the site, and showing relevant ads as you browse online.

Why Do We Use Cookies as a Business

Like many sites, we use cookies to recognise your computer during visits. Cookies help us understand which parts of our site visitors prefer and what their interests are.

When someone visits halcyoncycling.co.uk, we use third party services (specifically Google Analytics) to gather general internet log information and details about visitor behaviour. This helps us track things like visitor numbers to different areas of the site. All data is processed so individuals cannot be identified. We do not—and do not allow Google to—try to identify anyone visiting our website.

Accepting cookies is not mandatory, and you can change your browser’s settings to refuse them.

Halcyon Cycling Holidays Ltd Booking Conditions

These Booking Conditions constitute the terms of your contract with Halcyon Cycling Holidays Ltd (company number 14386348), located at 26 Wood Walk, Royston, Barnsley, South Yorkshire, S71 4FH (“we”, “us”, “our”). Please read these conditions carefully, as they outline our respective rights and obligations. Within these Booking Conditions, references to “you” and “your” pertain to the lead booking individual as well as all persons included in the booking or any person subsequently added to or substituted on the booking.

When a booking is made, the lead person listed on the reservation confirms on behalf of everyone included that:

• They have read these Booking Conditions, have the authority to agree to them, and accept being bound by them.
• They consent to our use of personal data as described in our Privacy Policy and are authorised to share the personal information of all individuals named in the booking with us, including, where needed, special categories such as health information or dietary needs.
• They are at least 18 years old and, if booking services with age restrictions, confirm that everyone in their group meets those requirements.
• They accept responsibility for making full payment for the booking on behalf of the entire party.
• They acknowledge their key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

1. Making A Booking And Payment

Your booking is confirmed once you pay a deposit (or the full amount if your departure is within 60 days) and we send you a booking confirmation. All reservations are subject to the eligibility criteria outlined in section 2. We reserve the right, at our discretion, to refund your deposit and refuse to confirm your booking. Once you receive a booking confirmation—which details your reservation—a binding contract between us will be formed. Section 14’s accommodation terms also apply to your booking.

If any information on your booking confirmation or associated documents is incorrect, please contact us immediately. Changes cannot be made later, and failing to notify us of errors within fourteen days of receiving your documents could affect your rights.

The remaining balance for your arrangements (including any surcharges) is due at least 60 days before your scheduled departure. We’ll send you a payment reminder ahead of this deadline. If you don’t pay the balance in full and on time, we may treat your booking as cancelled, and your deposit will be forfeited.

Your booking is confirmed once you pay a deposit (or the full amount if your departure is within 60 days) and we send you a booking confirmation. All reservations are subject to the eligibility criteria outlined in section 2. We reserve the right, at our discretion, to refund your deposit and refuse to confirm your booking. Once you receive a booking confirmation—which details your reservation—a binding contract between us will be formed. Section 14’s accommodation terms also apply to your booking.

If any information on your booking confirmation or associated documents is incorrect, please contact us immediately. Changes cannot be made later, and failing to notify us of errors within fourteen days of receiving your documents could affect your rights.

The remaining balance for your arrangements (including any surcharges) is due at least 60 days before your scheduled departure. We’ll send you a payment reminder ahead of this deadline. If you don’t pay the balance in full and on time, we may treat your booking as cancelled, and your deposit will be forfeited.

2. Eligibility Requirements

By booking with Halcyon Cycling Holidays Ltd, you acknowledge the inherent risks and dangers associated with participating in a cycling holiday. Activities may involve exposure to hazards such as cycling on uneven surfaces, adverse weather conditions, proximity to vehicular traffic, and other inherently risky undertakings. You accept that participation entails personal risk, including the possibility of injury, death, or loss/damage to property.

Participants are required to mitigate these risks by complying with all instructions provided by the guide or tour leader and as outlined in the route map, and by taking all reasonable steps to safeguard personal safety throughout the holiday. It is your responsibility to ensure you possess a sufficient level of fitness for your chosen holiday (refer to section 13 - Disabilities and Medical Problems). Generally, a satisfactory fitness level is indicated by the ability to complete daily cycling within the timescale set by the guide or tour leader, commonly by 6pm-6.30pm local time. Should you finish beyond this timeframe, continued participation will be at the absolute discretion of the tour leader.

All safety advice and instructions from the guide or tour leader must be followed, and participants are required to always wear appropriate clothing and a cycle helmet whilst cycling.

If using your own bicycle, it must be suitable for the duration and nature of the holiday route. You are responsible for transporting your bicycle to the holiday location and ensuring it is adequately insured against loss or damage during the trip. While Halcyon Cycling Holidays Ltd endeavours to maintain the safety of bicycles, the company assumes no responsibility for any damage, loss, or theft that may occur.

Bike hire is available up to the start date of your holiday, subject to availability. If you opt for bike hire, the bicycle will be provided at the commencement of the holiday by our designated third-party provider and must be returned to them upon conclusion of the trip. Halcyon Cycling Holidays Ltd does not own a bicycle fleet for hire or accept responsibility for you booking of a bicycle, it’s condition and availability on the day of hire.

3. Accuracy Of Information

We aim for accuracy in our advertising, but errors may occur; we reserve the right to correct prices, information and details as needed. You must check all current prices, information and details before booking.

4. Travel Insurance

You must have adequate travel insurance as part of your contract with us. Ensure your policy covers all personal needs, including pre-existing conditions, cancellations, medical expenses, and repatriation. If you travel without proper insurance, we are not responsible for any losses that insurance would have otherwise covered.

5. Holiday Pricing

We reserve the right to adjust the prices of unsold holidays at any time and to correct any errors in the prices of confirmed bookings. Additionally, we may increase the price of confirmed holidays solely to reflect increases that directly result from changes in:

• the cost of passenger carriage driven by fluctuations in fuel or other power sources;
• the level of taxes or fees for services relevant to the holiday imposed by third parties not directly involved in providing the holiday, such as tourist taxes, landing taxes, or embarkation/disembarkation fees at ports; and
• exchange rates applicable to your package.

These variations may also arise from changes in the costs included in our contracts with accommodation providers (and their agents), transfer operators, or other transport suppliers. You will be liable for any price increase in accordance with this clause. However, should the increase exceed 8% of your confirmed holiday’s total price (excluding insurance premiums, amendment charges, and/or additional services or travel arrangements), you may choose either to accept an alternative holiday (if available; with a refund for any lower-priced option) or to cancel your booking for a full refund of monies paid, except for insurance premiums and any amendment charges and/or additional services or travel arrangements. If you choose to cancel under these circumstances, you must notify us within seven days from the issue date on your final invoice. We will consider refunding insurance premiums if you can demonstrate that your policy cannot be transferred or used elsewhere.

If the price of your holiday decreases due to the aforementioned factors, you will be refunded the difference, less a £10 administrative fee. Please note that travel arrangements are not always procured in local currency; therefore, some apparent changes may not affect your travel price because of existing contractual and other protections.

No price adjustments or refunds will be made to your confirmed holiday within 30 days of departure.

No price adjustments or refunds will be made to your confirmed holiday within 30 days of departure.

6. Jurisdiction And Applicable Law

These Booking Conditions and any related agreements are governed by English law. Disputes or claims will be handled exclusively by the Courts of England and Wales, unless you reside in Scotland or Northern Ireland and prefer to choose their laws and jurisdiction.

7. Returning Home Early Or Curtailment

If you return home early, we cannot refund unused travel arrangements. If you cut your holiday short without reasonable cause for complaint, no refund or compensation will be provided for the unused portion or related costs. Your travel insurance may cover curtailment; please contact your insurer directly for claims.

8. If You Amend Your Booking & Booking Transfers

If you need to change any part of your booking after you’ve received a confirmation invoice, please let us know in writing (including email) as soon as possible. Only the lead name on the booking can make this request. We’ll do our best to help, but there’s no guarantee that we’ll be able to accommodate your changes. If we can make the changes, you’ll need to pay any additional costs or charges that we or our suppliers incur. These charges might increase the closer you are to your departure date, so contact us promptly. If we can’t help and you decide not to keep your original booking, it will be treated as a cancellation by you and a cancellation fee may apply according to clause 9.

Transfer Of Booking:

If you or someone in your party can’t travel, their place can be transferred to another person if these conditions are met:

• You introduce the replacement, and they meet all the holiday requirements.
• We’re informed at least 7 days before departure.
• You cover all fees, charges, or other costs from the transfer.
• The new traveller agrees to these booking conditions and all other contract terms.

Both you and the new traveller are responsible for paying all amounts owed. If you can’t find a replacement, cancellation charges described in clause 9 will apply to cover our estimated expenses. No refunds will be given for passengers who don’t travel or for unused services.

Important Note: Some arrangements can’t be changed or transferred once confirmed and changing them could result in a cancellation charge of up to 100% of that part of the booking.

9. If You Cancel Your Booking Before Departure

If you or any member of your party decides to cancel a confirmed booking, please notify us in writing, including by email. The cancellation will be effective only upon our receipt of written notification at our offices, with the effective date being the date on which we receive your notice.

Because there are costs involved in cancelling your arrangements, you will be required to pay the following cancellation fees:

Cancellation	Charge
More than 60 days before start date	Deposit
60 - 0 days	100%

Important Note: Certain arrangements may not be amended after they have been confirmed. Any changes or cancellations may result in a charge of up to 100% of the affected arrangements. If your insurance policy covers the reason for cancellation, you could reclaim these fees. Cancellation charges will be deducted from payments you've already made where possible.

10. If We Amend Or Cancel Your Booking

As we plan and organise your holiday arrangements well in advance, there may be occasions when changes or cancellations are necessary. We reserve the right to modify or cancel your booking at any time.

Changes: In the event of a minor change to your holiday, we will make reasonable efforts to notify you as soon as possible if time permits before your departure. However, we accept no liability for minor changes. An example of a minor change includes an adjustment to accommodation of equal or higher standard.

On some occasions, it may be necessary to make significant changes to your confirmed arrangements. Examples of significant changes made prior to departure include:

• A change in accommodation area for all or a substantial portion of your stay.
• A change to accommodation of a lower standard or classification for all or a significant part of your trip.
• Alterations to outward departure times or the overall duration of your arrangements by more than 12 hours.
• Substantial modifications to your itinerary, such as omitting one or more destinations entirely.

Cancellation: We will not cancel your travel arrangements within 60 days of your scheduled departure except in cases of Force Majeure or failure on your part to pay the final balance. Should cancellation occur prior to this date, for instance if the minimum number of participants is not met, we will promptly inform you.

If a significant change or cancellation occurs, we will notify you as soon as possible. Provided sufficient time before departure, you will be offered the following options: Acceptance of the revised arrangements. Full refund of all payments made. Acceptance of an alternative holiday, where available, with any price difference in your favour refunded if the new option is of lesser value. Please notify us of your decision within seven days of receiving our offer. If we do not receive your response in this timeframe, we will follow up; further failure to respond will be taken as acceptance of the altered or alternative arrangements.

Compensation

You will receive a full refund and compensation in these cases:

• If you cancel due to major changes, you do not accept
• If we cancel your booking and cannot offer suitable alternatives.

You may claim additional compensation if entitled as follows:

Period before departure in which we notify you	Amount you will receive from us*
More than 60 days	£0
60-43 days	£10
42-29 days	£20
28-15 days	£30
14-0 days	£40

*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

1. where we make a minor change
2. where we make a significant change or cancel your arrangements more than 60 days before departure
3. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements
4. where we have to cancel your arrangements because of your failure to make full payment on time
5. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you
6. where we are forced to cancel or change your arrangements due to Events Beyond Our Control (see clause 11).

If we cannot provide key parts of your booking after departure, we will organise alternative arrangements at no extra charge and offer a price reduction if these are of a lower standard.

11. Events Beyond Our Control

Unless otherwise explicitly stated within these Booking Conditions, we are not liable nor obligated to provide compensation if our contractual commitments to you are impacted by "Events Beyond Our Control" or Force Majeure. For the purposes of these Booking Conditions, Events Beyond Our Control refer to circumstances beyond our or our suppliers’ reasonable control, whose consequences could not have been avoided even with all appropriate precautions. Such events include, but are not limited to, warfare and acts of terrorism (including threats thereof), civil unrest, significant health risks such as serious disease outbreaks at the destination, natural disasters including floods, earthquakes, or adverse weather conditions that prevent safe travel to or within the destination, actions of government authorities (including port or river authorities), industrial disputes, strikes, lockouts, closures, natural or nuclear disasters, fire, chemical or biological incidents, unavoidable technical transport problems, and other similar events outside our or our supplier’s control.

12. Booking Requests

Please advise any special requests (e.g. diet, room location, hotel facility) when booking and confirm them in writing. We will try to accommodate reasonable requests but cannot guarantee fulfilment. Noting a request on your invoice or other documents does not mean it will be met. Missing a special request is not a contract breach unless we have specifically confirmed it. Bookings cannot be made conditional upon special booking requests.

13. Disabilities And Medical Problems

We are not a specialist disabled holiday provider, but we will do our best to meet your needs. Please inform us of any medical conditions or disabilities before booking so we can advise on suitability; a doctor's certificate may be required. If we cannot accommodate your requirements, we may decline or cancel your booking and apply cancellation charges if necessary. If undisclosed issues arise during your holiday that affect safety, we may postpone, restrict, or cancel your participation in cycling activities at the guide or tour leader’s discretion.

14. Accommodation

B&B Option & Double Or Twin/Triple Or Shared Houses

If you select the B&B only option, your accommodations will include a variety of B&Bs, hotels, and country pubs. We also offer shared houses as an accommodation preference too. In shared houses, you may be allocated provision with others of the same sex, or a mixed arrangement with other couples or solo travellers. Friends travelling together will share a twin room, while couples can opt for a double or a twin room if they prefer. Solo travellers will be paired with another group member in a twin or triple room of the same sex. Please note that actual overnight stays might differ from those initially advertised; if changes occur, you’ll stay at an alternative accommodation of equivalent quality nearby. Most rooms provided are en-suite, though you may occasionally be placed in rooms without private bathrooms or shared houses where facilities are communal.

Sole Use Of A Double/Twin Room Option

Choosing this option ensures a private double or twin room for sole occupation every night of your trip, almost always with en-suite facilities. On rare occasions, you may have to share a bathroom or maybe allocated a twin room if a double is unavailable.

Single Room Option

Choosing the single room option gives you a private room—either a single or a double for single use—with either en-suite or shared facilities.

15. Issues And Complaints

We do our best to make sure your holiday goes smoothly. However, if you experience any issues during your trip, let both your supplier (such as your hotelier) and your guide or tour leader know right away—they will work to resolve the issue. If your complaint isn’t sorted out locally, you can call us at 01226 700428.

If you’re still dissatisfied and wish to take things further, please send us a formal written complaint at our office—ideally within 28 days after your stay ends. Be sure to include your booking reference and any other relevant details. Keeping your letter concise and clear will help us identify your concerns quickly and respond sooner. Not following these steps might limit our ability—and that of the supplier—to look into and investigate your complaint and could impact your rights under this contract.

16. Customer Behaviour

We expect all customers to maintain respectful and appropriate conduct, ensuring they do not disrupt the experience of others. Should it be determined—by our staff, a hotel manager, guide, tour leader, support staff or any authority figure—that your behaviour, or that of anyone in your party, is causing or may cause distress, danger, annoyance to others, property damage, or disruptions to transportation schedules, we reserve the right to terminate your booking immediately. Upon such termination, our obligations to you and your party will cease, and you must vacate your accommodation and end any related arrangements without delay. No refunds will be issued for unused accommodation or services, nor will we compensate for any expenses incurred because of this action.

Additionally, you and your party are jointly and individually responsible for any damage or loss resulting from your actions and are required to settle such charges directly with the relevant provider prior to departure. If payment is not made accordingly, you will remain liable for any subsequent claims against us, including legal fees and costs associated with recovering these amounts. Please note that we cannot take responsibility for the behaviour or actions of other guests or unrelated individuals outside of your booking.

17. Our Responsibilities As Organisers

We accept responsibility as the "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018 for the arrangements we provide or arrange for you, as outlined below and on your confirmation invoice. Accordingly, we are accountable for the proper delivery of all travel services included in your package. In accordance with these Booking Conditions, should we or our suppliers negligently perform or arrange any aspect of your services, and if we do not address or resolve your complaint within a reasonable timeframe—thereby affecting your enjoyment of the package holiday—you may be entitled to a suitable price reduction, compensation, or both. Please inform us without undue delay of any instances of non-performance or improper performance of the travel services included in your package. The level of any reduction or compensation will be calculated considering all relevant circumstances, including but not limited to adherence to the complaint’s procedure outlined here and how our employees’ or suppliers’ actions impacted your overall holiday experience. To pursue a claim against us, it is your responsibility to demonstrate that we or our supplier(s) have been negligent.

We are not liable and will not compensate you for injury, illness, death, loss, damage, expense, cost, or other claims resulting from:

• The acts and/or omissions of the affected person
• The acts and/or omissions of a third party unconnected with the contracted services and which were unforeseeable or unavoidable or
• Events Beyond Our Control (as defined in clause 11).

Our liability for compensation is limited under this clause as follows:

1. For loss of or damage to luggage, personal possessions, or money: Compensation is capped at an amount equivalent to the excess under your insurance policy applicable per individual, as you are expected to maintain adequate insurance for such losses.
2. For claims not involving injury, illness, or death, and not relating to the above: Compensation is limited to up to three times the total price paid by or on behalf of the affected individual(s). This maximum applies only when no benefit was received from the booking.
3. For claims related to international sea and rail travel, or hotel stays: Liability is limited in accordance with the applicable Conventions, including The Athens Convention (sea travel), The Berne/Cotif Convention (rail travel), and The Paris Convention (hotel arrangements). Copies are available upon request. The operating carrier’s or transport company’s ‘Conditions of Carriage’ also apply to your journey and are incorporated into your contract with us.

Any payment made will take into account amounts received or receivable from the transport provider or hotelier regarding the relevant complaint or claim.

Liability acceptance is conditional upon notification of any claim to us and our supplier(s) in accordance with the established complaints procedure. Receipt of payment requires the recipient (and their parent/guardian if under 18) to assign us or our insurers any rights to pursue third parties, and to provide reasonable assistance as required.

We cannot accept liability for any damage, loss, expense, or other sums:

• That could not have been foreseen based on information provided prior to booking
• Related to any business activity; or
• Constituting indirect or consequential loss.

We do not accept responsibility for services or facilities not forming part of our agreement or not advertised on our website, including excursions booked independently or services provided by hotels or suppliers outside our contract with you.

If "unavoidable and extraordinary circumstances" make it impossible for you to return to your departure point on the scheduled date, we will provide necessary accommodation (where possible, of comparable standard) for up to three nights per person. The three-night limit does not apply to persons with reduced mobility, pregnant women, unaccompanied minors, or those requiring specific medical assistance, provided these needs are notified at least 48 hours before departure. For this clause, “unavoidable and extraordinary circumstances” include warfare, terrorism, significant health risks (such as serious disease outbreaks), or major natural disasters affecting safe travel back to your departure point.

18. Excursions Or Trips Booked

Any excursions or trips you decide to book or pay for whilst on holiday are not included in your contract with us. For these activities, your agreement is directly with the operator providing the excursion or trip, not with us. We do not take responsibility for how the excursion or trip is delivered, nor for anything that happens while it is being provided by the operator.

19. Insolvency Protection

In compliance with the Package Travel and Linked Travel Arrangements Regulations 2018, we ensure financial protection for all package holidays offered, through a dedicated account maintained by Santander.

Please note that bookings for services other than package holidays are not subject to financial protection. For further information, kindly contact us.

20. Passport, Visa And Immigration Requirements And Health

You are responsible for ensuring you meet all passport, visa, health, and immigration requirements relevant to your travel itinerary. We can only offer general guidance; it is important that you verify specific requirements for your situation with the appropriate Embassies, Consulates, or your doctor. These requirements may change, so make sure you’re up to date well before you depart.

Most countries now require passports to be valid for at least six months beyond your return date. If your passport is nearing expiration, confirm the rules with the Embassy of your destination country. For more details, contact the Passport Office at 0870 5210410 or visit www.gov.uk/browse/citizenship/passports. The latest travel advisories are available from the Foreign and Commonwealth Office at www.gov.uk/travelaware.

If you do not hold a British passport—including other EU nationals—seek current advice regarding passport and visa rules from the Embassy, High Commission, or Consulate of your destination country (and any through which you will transit).

We are not liable if you cannot travel or face losses due to failing to meet passport, visa, immigration, or health requirements. You agree to reimburse us for any fines or losses resulting from your non-compliance with these requirements.

21. Conditions Of Suppliers

Many of the services included in your holiday are provided by independent suppliers. These suppliers deliver their services under their own terms and conditions, which are incorporated into your contract with us. Certain provisions may restrict or exclude the supplier’s liability to you, typically in alignment with applicable International Conventions. Copies of these relevant terms and conditions are available upon request from either us or the respective supplier.

22. Support And Assistance

If you encounter any problems whilst on holiday, we will provide prompt and suitable support based on your situation. This includes offering information about health services, local authorities, consular assistance, help with communications, and finding alternative travel arrangements. However, if you need this assistance for reasons that are not due to our actions, or those of our staff or subcontractors, we do not cover the cost of alternative travel or related expenses. Suppliers or transport providers may offer refreshment or accommodation, and you should make claims directly to them. According to these Booking Conditions, we do not accept responsibility for any costs, fees, or charges you incur unless you receive our approval before arranging your own travel. We also reserve the right to charge a fee for our help if the issue was caused deliberately or by negligence from you or your party.

23. Delays, Missed Transport Arrangements And Other Travel Information

If you or any member of your party fails to meet a scheduled transport arrangement, if it is cancelled, or if you experience a delay exceeding three hours for any reason, you are required to contact both us and the relevant transport provider immediately.

We regret that we are unable to accept liability for any delays resulting from circumstances specified in clause 11 of these Booking Conditions.

24. Foreign Office Advice

You are responsible for checking Foreign Office advice on the safety of your travel destinations and making decisions accordingly. If the Foreign Office advises avoiding or leaving a country, this may be considered an Event Beyond Our Control (see clause 11).

Company Details

Halcyon Cycling Holidays Ltd
26 Wood Walk, Royston, Barnsley, South Yorkshire, S71 4FH
Registered No 14386348